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Return Policy

Macslatch.com has put in place no-wrangle procedures to ensure that you can buy from us in confidence and return the item as per the following policy:

1.Only defective/damaged products will be accepted for returns/refunds.

2.Customer need to submit a complaint with us within 2 working days from the date of delivery for being eligible for the return.

3.Only those products will be eligible for return policies which are received by us within 10 working days of the date of delivery.

4.Macslatch.com perpetuate the rights to examine whether the product returned is defective/damaged and based on the verification MacSlatch will either reship/replace the product to the customer.

5.If the product is found to be defective or damaged then the Macslatch team will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.

6.If the returned product is found not defective/damaged then the customer will be informed about the same and the same product will be reship to the shipping address of the order.

7.Customer will have to bear the shipment charges for the replaced/reshipped product.

8.If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.

Macslatch reserves its right to commence civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information.